Our Home Care Services in NYC: Which One Does Your Family Need?
Seven services, one page. Find the situation that sounds like yours and go straight to the right one — no jargon, no guessing.
If someone needs help with bathing, dressing, meals and getting around, you want a personal care aide. If they also need health-related tasks under nurse supervision, you want a home health aide. If the person has a developmental disability, the route is OPWDD. If they have a brain injury or need nursing-home-level care at home, it is the NHTD or TBI waiver. If nobody is joining the dots between doctors, plans and caregivers, you want care coordination. And if you need someone this week without an eligibility process, that is private pay.
Match Your Situation to a Service
“My mother can’t shower or dress on her own any more.”
You need a Personal Care Aide (PCA) — also called a home attendant. They handle bathing, dressing, grooming, toileting, transfers, meals, light housekeeping and errands. This is the most common service we provide and, for eligible New Yorkers, Medicaid covers it.
PCA services · what a PCA does
“There’s medication, wound care and vitals to keep track of too.”
You need a Home Health Aide (HHA) or Certified Home Health Aide (CHHA). Everything a PCA does, plus health-related tasks under the supervision of a registered nurse. Common after a hospital stay or with a chronic condition being managed at home.
HHA services · CHHA services · HHA vs PCA
“My child or adult family member has a developmental disability.”
The route is OPWDD — the state agency for people with developmental disabilities. It funds in-home support, community habilitation, day habilitation and respite, written into a Life Plan. We support 21 qualifying diagnoses.
OPWDD services · OPWDD support services · conditions we support
“There’s been a brain injury, or a nursing home is being discussed.”
Look at the NHTD and TBI waivers. Both are Medicaid programs designed to keep people living in the community instead of a facility, funding service coordination, skills training, home modifications and, for some, a housing subsidy.
NHTD & TBI support services · guide to community living
“Nobody is talking to anybody and I’m holding it all together.”
You need care coordination and family support. One coordinator connecting caregivers, doctors, hospitals, Medicaid and the family, with one plan everyone works from.
Care coordination & family support · what a care coordinator does
“We need someone this week and we’re not on Medicaid.”
Private pay is the answer. No eligibility process, no waiting, complete flexibility over hours — care typically starts within 24 to 48 hours. Many families use it as a bridge while a Medicaid application runs.
Private pay home care · what it costs
“We think we might qualify for Medicaid but have no idea where to start.”
Start with eligibility. Most families who assume they earn too much are wrong, and income over the limit is usually solved with a pooled income trust rather than disqualifying anyone.
Get approved for Medicaid · how to qualify
Not sure which one? That is completely normal, and you do not have to decide. Call us and describe the day — what is hard, and when. A coordinator will tell you which service fits, whether Medicaid is likely to cover it, and what happens next. A nurse assessment confirms the level of care before anything starts.
What Is the Same Across Every Service
- All five boroughs. Brooklyn, the Bronx, Manhattan, Queens and Staten Island, from offices in Sheepshead Bay and the South Bronx.
- Language matching. Russian, Spanish and many more — ask on the first call.
- Screened, trained, supervised caregivers with nurse oversight and backup coverage.
- One coordinator you can actually reach, rather than a general queue.
Quick Answers
What home care services does Advantage Home Care provide?
Personal care aides, home health aides and certified home health aides, OPWDD services and in-home support, NHTD and TBI waiver support, care coordination and family support, and private pay home care — across all five boroughs.
How do I know which service we need?
You do not have to. Describe what is difficult day to day and a coordinator will match it. A nurse assessment formally confirms the level of care.
Can we combine services?
Yes, and most families do — for example Medicaid-funded aide hours plus a few private-pay hours at weekends, or OPWDD in-home support alongside respite.
How quickly can care start?
Private pay usually within 24 to 48 hours. Medicaid-funded hours depend on assessment and authorisation timelines, which a coordinator can start the same day you call.
Do you serve my borough?
Yes — all five. Care is delivered in your home, so you never need to visit an office.
What does it cost?
For eligible New Yorkers on Medicaid, nothing out of pocket. Privately, hours are billed at an hourly rate that varies by shift and level of care.
Describe the Day. We’ll Match the Service.
One call, no commitment — and you will know exactly what your family qualifies for and how soon it can start.
Call 718-375-2707 Apply for Home Care